Returns and Exchanges

Unfortunately we cannot accept returns on open packs of product.

If you receive goods in a damaged or unsuitable condition (we're sorry) we will happily replace them within 7 days of you receiving them. Please contact Customer Services on 01352 731010 for further information.

Please note: you will be responsible for all item(s) until they reach us; we can’t be held responsible for missing/lost items that you return back to us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail Recorded Delivery.

We can not refund items on occasions where the customer was not present at the delivery address and the courier (usually Royal Mail) has held the goods locally for your collection. In these cases we can't refund goods that you haven't been to collect until the goods are returned to our warehouse. Once the goods have been returned to us by our carrier we will refund your card for the amount paid less the cost to post the items out, this charge is variable dependant on weight and location.